If after the upgrade issue still remain please open a case with Symantec Support for further troubleshooting. Symantec Encryption Desktop 10.3.1 for Windows Release NotesĪfter the upgrade post a note if issue still exist.Īlso it was not mentioned but if you are running shared mailboxes I would do a test without them and I would also check if your mail clients are working in cached exchange mode again with the latest SED 10.3.1 MP1 My advice is to upgrade PGP to the latest version as mentioned in my first post so to SED 10.3.1 MP1 This version of PGP will not work with Exchange 2013 Microsoft Outlook 2010 (32- and 64-bit)/Exchange Server 2010 (on-premise only) Symantec PGP Desktop 10.2.1 for Windows Release Notes Your environment configuration on PGP 10.2.1 MP3 with Exchange 2013 most like is not fully supported configuration. HOW TO: Re-enroll Symantec Encryption Desktop for Windows ClientsĪlthough it is not related when running a PGP but only on Outllook itself still worth checking is also as follow:Ī) virus scanner - disable and test encrypted messageī) check message setting on Outllook related to - View settings, Encoding in the messageĬ) Outlook -> Tools -> Options -> Mail Format and removed the ticks from "reduce the file size of the message Re-enroll the user and see if the issue occur HOW TO: Add Debug Level Logging on Windows 7 for Symatec Encryption Desktop (previously PGP Desktop)ħ. Did you install with addtional switches ? pgp prior to sending it and the same thing happens. I have tried changing the encrypted file’s extension to. ( I guess you use a Standalone PGP Desktop Client ) and post the logs, please.Īlso if Standalone do you know how it was installed. The encrypted file’s name has the format and the decrypted file’s name is FILENAMExls.txt (the file itself seems uncorrupted because if we manually change the name to FILENAME.xls it opens as expected in Excel). Does it occur only for a specific encoded messages (like only with attachments) or does it happen only when the message is sent from the specific sender or simply it happens all the time. What will happen if you try to reply to this message without body. Navigate to PGP Desktop and click on the Key > Key Properties > Key Usage and use small triangular on View to check if PGP Messaging is EnabledĤ. Check if messaging flag is enabled on your key. Move encrypted message to PGP Viewer and test ifyou can open successfully and see the body.ģ. Run PGP again and then outlook, alwasy in this order.Ģ. Try to test if PGP is always running before Outllok.
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